Purpose Statement

The Senior Business Analyst requires a passion for excellence who thrives in a fast paced, high energy environment. As a member of the ENGS team you will work on projects solutions that bring efficiency and improved customer experience to our organization. In addition, this position will assist in using various tools to execute detailed requirements analysis, documenting processes, and performing user acceptance testing.

• Ability to excel in a performance-driven, extremely fast-paced, and competitive atmosphere
• Command a natural analytical way of thinking and be able to explain difficult concepts to non-technical users
• Thrive in challenging environments and enjoy juggling competing priorities
• Are creative, curious and energized when designing and executing process optimization
• Provide leadership to other junior business analysts

Reporting Structure

Reports to VP of Intelligence Operations Flow and a dotted line to Director of Applications

Essential Job Duties

• Evaluating business processes, anticipating, uncovering areas for improvement, and developing and implementing solutions
• Leading ongoing reviews of business processes and optimization strategies
• Staying up to date on the latest process and IT advancements to automate and modernize systems
• Conducting meetings and presentations to share ideas and findings
• Performing requirements analysis to develop Business Requirements Documentation
• Documenting and communicating results
• Effectively communicating your insights and plans to cross functional team members and management
• Gathering critical information from meetings with various stakeholders and producing documentation
• Working closely with clients, technicians, and managerial staff
• Provide leadership, training, coaching, and guidance to team members
• Ensuring solutions meet business needs and requirements
• Performing user acceptance testing
• Updating, implementing and maintaining procedures
• Serving as a liaison between stakeholders and users

Job Qualification Requirements

• Excellent documentation skills
• Exceptional analytical and conceptual thinking skills
• Experience creating detailed reports and giving presentations
• Competency in Microsoft Applications including Word, Excel, PowerPoint, Outlook
• Excellent planning, organizational, and time management skills
• Ability to be a team player working with stakeholders and end users
• Excellent communication skills and ability to communicate at all levels of the organization
• Ability to translate business requirements into a developmental plan
• Participation in testing of business requirements once developed by applications team

Preferred Qualifications

• Undergraduate degree or equivalent work experience
• A minimum of 5 to 7 years of experience in business analysis or related field